Question 1

How can e-commerce businesses use HEVN?

Accepted Answer

E-commerce businesses can use HEVN to receive eligible marketplace, payment-provider, and customer settlements, hold supported balances, and pay suppliers, logistics providers, agencies, and contractors. Available accounts and rails depend on the company, jurisdiction, currencies, counterparties, and transaction profile.

Question 2

Can I receive marketplace and payment-provider settlements?

Accepted Answer

Eligible businesses can receive supported USD and EUR settlements through company-named account details where available. The exact setup depends on the marketplace or payment provider, beneficiary requirements, settlement currency, and the account rails available to your company.

Question 3

Can I pay international suppliers with HEVN?

Accepted Answer

Yes, subject to company and transaction eligibility. E-commerce businesses can pay manufacturers, wholesalers, sourcing agents, freight providers, and other operating partners through an available bank or stablecoin route.

Question 4

Which payment rails are available for e-commerce businesses?

Accepted Answer

HEVN supports rails including ACH, Wire, SWIFT, SEPA, PIX, CHAPS, UAE FTS, UK FPS, SPEI, PSE, and supported stablecoin networks. Availability varies by jurisdiction, currency, counterparty, and transaction.

Question 5

Which currencies and stablecoins can I use?

Accepted Answer

HEVN supports USD, EUR, and USDC balances. Eligible businesses may also use USDT, USDC, and EURC on supported networks. Conversion and withdrawal options depend on the asset, network, corridor, and compliance review.

Question 6

Can my team approve supplier payments before they are sent?

Accepted Answer

Yes. Roles, approval flows, and payment limits let authorized team members prepare, review, and approve outgoing payments before funds move.

Question 7

What documents may be required for an e-commerce payment?

Accepted Answer

Requirements vary by transaction. HEVN or its banking partners may request marketplace statements, payment-provider reports, customer invoices, supplier invoices, purchase orders, contracts, shipping records, or information about the goods, counterparties, and source of funds.

Question 8

Can HEVN support high-value e-commerce payments?

Accepted Answer

HEVN supports internal instant transfers up to $5M and same-day settlement for eligible transactions up to $50M. Limits, timing, checks, and available routes depend on the companies and transaction.

Question 9

How can I reconcile collections and payouts?

Accepted Answer

Track incoming and outgoing transactions in the HEVN workspace and export payment data for accounting and reconciliation. Your team can also retain payment records and work with HEVN on transaction status and requests for information.

Global payment operationsfor e-commerce businesses

Collect revenue across global markets

Pay suppliers and operating partners

Manage fiat and stablecoin balances

Why e-commerce businesses use HEVN

One view of collections and payouts

Controls for growing finance teams

Support for payment documents

Build a payment setup for your e-commerce business

Questions before you move money

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